Frequently Asked Questions

Everything you need to know about shopping with Cole Haan Saudi Arabia.

What are the shipping costs and delivery times within Saudi Arabia?

We offer standard delivery across all major cities in KSA, including Riyadh, Jeddah, and Dammam. Shipping typically takes 2-5 business days. Fees are calculated at checkout, though we often provide free shipping on orders above a certain value.

What is your return and exchange policy?

You can return or exchange your unworn items within 14 days of delivery. Products must be in their original packaging with all tags attached. Please note that for hygiene reasons, certain items like socks may not be eligible for return.

Which payment methods do you accept?

We accept a variety of payment options including Visa, Mastercard, American Express, and Mada. We also offer 'Buy Now, Pay Later' services through partners like Tabby and Tamara for your convenience.

How do I find the right size for Cole Haan shoes?

Cole Haan shoes generally run true to size. We provide a comprehensive size guide on each product page that converts US sizes to EU and UK measurements to help you find the perfect fit.

Are the products sold on the website authentic?

Yes, this is the official Cole Haan online store for Saudi Arabia. All products are 100% authentic, featuring our signature Grand.ØS technology and premium craftsmanship.

Can I track my order once it has been shipped?

Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal so you can monitor your delivery in real-time.